Shipping Policy

Delivery coverage

We deliver UAE orders to supported cities and areas shown during checkout. If an address is outside current coverage, support will contact you before processing.

Shipping fees and timing

• Shipping fees, free-shipping thresholds, and available delivery options are shown at checkout before payment.
• Delivery timing may vary by city, stock availability, order volume, weather, public holidays, and courier capacity.
• Large or multi-item orders may arrive in more than one shipment.

Order processing

Orders are processed after confirmation and payment verification where required. Support may contact you if delivery details are incomplete or need confirmation.

Failed delivery

If delivery fails because the address is incomplete, the customer is unreachable, or delivery is refused, extra delivery attempts or fees may apply.

Damaged shipments

If the shipment arrives damaged, contact support promptly with photos of the item and packaging so we can review the case.